From jackoverfull@gmail.com Thu Nov 08 08:29:31 2012
Subject:Re: 'Stuff' Happening

I'm sure thy will. ;)

Sent from iPhone

Il giorno 08/nov/2012, alle ore 16.40, Craig MacDonald > ha scritto:

> Here we go, new subject ... Stuff happens... First thing, I believe
> that Andrea is a guy/male/man, and I'm sure a very handsome one at
> that... So I think we should stop referring to him as a she..
> Otherwise he might just cross the pond and throttle us all...(well
> not me because I didn't refer to him incorrectly)
>
> Secondly, I don't believe that Andrea using the phrase "$#!+
> happens" was intended to suggest that Crumar didn't care or wasn't
> going to take full responsibility for the issue. I think he really
> meant that despite their best efforts, both on the part of fatal and
> crumar, sometimes defects can slip through the QC process.
>
> As someone has said returning the defective unit is an appropriate
> action (although waiting for a replacement to be shipped will no
> doubt be frustrating). The unit needs to go back so Crumar can see
> and validate the problem, determine how it escaped the QC process,
> and repair or replace the unit as appropriate.
>
> This is no different from what would happen from almost any
> manufacturer, and the only complication is that you're dealing
> directly with the manufacturer yourself rather than going through a
> local retailer. A local retailer would however likely take care of
> processing the return including absorbing the cost of return
> shipping, and if it was a large retailer they might have additional
> inventory and be able to provide a immediate replacement. That would
> not be the case buying a clone through a small retailer, because
> small music stores would NEVER have large inventories of clones.
>
> All that said, I fully expect Andrea will provide a replacement. The
> only question remaining is who pays for the return shipping costs. I
> think that Crumar should cover this.
>
> Craig
>
> Sent from my iPad
>
>

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