From hallk@post.queensu.ca Thu Jan 30 12:18:51 2003
Subject:Re: Electro repair question

Eamonn,

I would start with the local dealer - do they have a loaner? If so, may be
that could be arranged while yours is in for repair. By all accounts
Armadillo is very supportive too, so if the dealer can't help maybe they
can. If I lived closer, I'd lend you mine. Do you move yours in a soft
case or a hard case? Mine has been trouble free for almost two years but I
usually move it myself and I treat it with care. Tony Lebrasca (BT
Productions ) is also very highly regarded as a Nord dealer and might be
able to help you out. Good luck!

Ken


> I want to ask the list about some issues i'm having with my
> Electro and what I can expect in terms of customer service. I bought it
> in a local store here in the (San Francisco) Bay area and it is still
> under warranty. I recently had a key die. I have also had it lock up
> when doing jazz gigs and going for the full organ Count Basie horn
> section thing as well as occasional other weird little bugs. Also, I
> have noticed something rattling inside - which really worries me.
>
> Now, my problem here is that I can't afford to be without this thing -
> (which reflects well on how great an instrument it is) - while it's
> being repaired. I also have a Voce V5/145 leslie but that's not suitable
> for all my gigs, particularily those where I need a good clav and wurly
> sound. What is the procedure over here when you buy something that stops
> working correctly and is under warranty? Is a replacement ever provided
> or is it just basically hard luck? Or should I be looking for the
> keyboard to be replaced? And should I perhaps be talking directly to
> Clavia or Armadillo rather than my local retailer or the Clavia
> authorised repair store they referred me to? Thanks for any light any of
> you can shed on this for me as per usual practice in this country.
>
> Thanks,
> Eamonn
>
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