From bruce@ashbysolutions.com Sat Jan 05 13:16:41 2002
Subject:Re: Korg CX3 Firmware

Etienne,

>>The KORG contact info is not well-published, but it's not exactly a
>>secret, either. If one goes to Switchboard (www.switchboard.com), inputs
>>the word "KORG" into the Business Name field, and clicks on Search, 22
>>results come up; the 21st item is KORG USA Inc. If, like me, you already
>>know that KORG USA is somewhere in NY, adding "NY" to the State field
>>results in only one item, KORG USA Inc. Either way, you end up with the
>>number, 516.333.9100.
>
>That's surprising! Is it really a support phone line, or simply a number
>that distributors use to call the company and get informations..?

They have three support engineers at the site, who support KORG, Vox, Marshall, etc. I believe that the keyboard guy is Ian.

>>This may not be as helpful to a Canadian such as yourself,
>>however. Instead, you need to contact JAM Industries, Ltd. (Les
>>Industries JAM, Ltee) at www.korgcanada.com, who distribute KORG products
>>in Canada. They don't seem to publish their number on the site, but
>>assuming that there is a Switchboard/Canada or similar Yellow Pages
>>directory, you should be able to find it. They also provide email
>>contacts on their support pages, categorized by need (parts, support,
>>service, literature, etc.).
>
>I contacted them, in the past. They are very kind, but are rather
>distributing the products than supporting them. Anyway, I'm more
>Yamaha-oriented for now and waiting for the NAMM to decide what to buy
>next! :)

The JAM site shows a Mr. Steve Knowles (support@korgcanada.com) who is supposed to be the technical contact.

Regards,

-BW

--
Bruce Wahler
Design Consultant
Ashby Solutions™ http://consult.ashbysolutions.com
CloneWheel Support Group and HiNote moderator
978.386.7389 voice/fax
bruce@ashbysolutions.com