From BenWaB3@aol.com Wed Jan 02 16:51:15 2002
Subject:Another Speakeasy Endorsement


I picked up the Speakeasy preamp last. week. Mine had a slight glitch to it.
When I called Steve Hayes about it, his reply was "Come on back with it &
we'll make it right" (I only live about an hour away). I took it back today &
true to his word Steve made sure the problem was solved. He had actually done
some extra work in between visits to recreate the problem & figure out the
solution. Here is another example of dealers who go the extra mile to make
sure thier customers are taken care of & satisfied - something that's usually
lacking w/ the big companies. How many times have we talked about the
arrogance & indifference of some of the big companies when we tried to solve
problems through user support? It is refreshing to know that Steve, John,
Tony & various other "small business" people, many of whom are on this list,
still value customer satisfaction.

As one more example, when I told Steve about using this w/ the V5 & how IMO
the V series was lacking in high frequency response, he customized the
Speakeasy, again at no extra charge, to put enough high end on it to make it
scream. He said that if anyone orders his pedal to use w/ the Voces, just let
him know & he will do the same mod w/ thier unit if that is what they wish.

Again I want to thank Steve for making sure customer support is a credible
term.

Ben Ninmann